Frequently Asked Questions
Click “Apply Now” on the dropdown menu bar under “Available Properties” and complete the application. Please review the qualification requirements before applying
Reach out to us at firstname.lastname@example.org to better understand our requirements before applying
Absolutely! We keep all completed applications on file for 60 days before a new application is required. During that 60-day-period, if a property that fits your needs becomes available, we will contact you.
All applicants are approved and selected on a “first qualified, first completed” basis. We do not process application fees until you are actually being considered for a property. We will then contact you to let you know we are moving forward and taking payment. The application fee is non-refundable. If you submit an application and change your mind before we process payment, we can remove you from our list of applicants at that time.
Tenants have access to an online portal where they can make payments and view their payment history. Payments can be made online by credit card (additional charge) or ACH transfer (no charge). Money orders and certified checks are also accepted methods of payment but will incur a check processing fee.
All rent payments are due on the 1st of each month and considered late after the 5th of each month. If rent is paid after the 5th, a late fee will be applied.
Tenants should submit all repairs or maintenance requests through their online portal. A Top Shelf representative will respond to the request and resolve as soon as possible.
Top Shelf representatives are available by phone or email during office hours. You can also submit any questions or concerns online via the tenant portal by selecting general inquiry.
Yes. Renters Insurance is required for all tenants occupying property that is managed by Top Shelf. We do, however, make it easy by offering recommended providers and consolidation with other required benefits included in our Resident Benefits Package.
Great question! Top Shelf offers a best-in-class Resident Benefits Package, which provides extreme value to our tenants. Below are the benefits you receive with this package:
- Renters Insurance: You benefit by getting added to our master insurance policy to ensure all of your lease requirements are being met.
- Credit Building: Helps boost your credit score each time you pay rent on time!
- Identity Protection: $1M in identity protection for all adult leaseholders
- HVAC Filter Delivery Service: New filters get delivered right to your door to ensure you are staying compliant.
- Online Portal Access: 24/7 access to your online portal to view real-time rent payments and history and submit maintenance requests.
- Rewards Program: Opportunity to get rewarded with gift cards and other great savings!
- Utility Connection Concierge: Help with setting up all of your utilities in just one call!
Lastly, is this required? Yes, the Resident Benefits Package is required for all tenants occupying the property that is managed by Top Shelf.
No. Tenants are permitted to seek their own Renters Insurance but must submit any final documents to Top Shelf.
This depends on the property. If pets are allowed, there is an accompanying pet agreement that must be signed and additional pet fee required.
Our standard lease term is one year; however, if requested, we would consider and do our best to accommodate.
We do it all for you! We handle everything from collecting rent, to coordinating repair and maintenance requests, to filling your vacant properties. Property owners can get their time back and continue enjoying their passive income for a small management fee. LOW COST, BIG REWARD!
Currently, we manage residential properties — both single-family and multi-family homes. We also offer Community Association Management (HOA, POA and Condominiums)
First, we conduct a complete evaluation of your property to ensure we are setting you up for the highest potential ROI. Then, we put a For Rent sign on the property and list it on several sites for maximum exposure.
A properly vetted tenant for your home is our top priority. We require a background check and credit report on each leaseholder, previous landlord references, verification of employment and income and ensure that no evictions are on their past 5-year record.
Approved tenants who have paid their reservation deposit will be required to provide a move-in date between 48 hours and 15 days from the date they are approved.
Absolutely! The process of transferring existing tenants under Top Shelf management is seamless. We do require a one-time tenant acquisition fee.
We do have our own roster of qualified vendors; however, we can certainly consider your preferred vendors as long as they are licensed and insured per our vendor qualification requirements.
We require owner reserves for each property we manage. These reserves are intended to cover repairs up to a set contracted amount. If the repair exceeds that amount, owner approval will be required. We provide you an estimate for the repair and will not proceed until you have approved the estimated cost.
A move-in and move-out inspection is included in the contracted management agreement. Any additional inspections needed are available at an extra cost.
Owner payout dates are the 10th and 20th of each month. These payouts are direct deposited into your specified account.
No. We do not charge our standard monthly fee for your vacant property; however, we do have a one-time fee for qualifying and placing a new tenant. This fee covers the cost of marketing your property, showing your property and screening tenant applications to ensure we are placing the best candidates in your home. If upkeep of vacant properties is requested, we can also assist with this while it is on the market.
Absolutely! Owners will have access to all of their tenant and property information, maintenance requests and expenses, rental income, monthly financial reports, and more.
Simply contact us at 678-975-7554 or send an email to email@example.com. We are excited to partner with you!