Frequently Asked Questions2022-08-10T14:25:47+00:00

Frequently Asked Questions


How do I apply for an available rental property?2022-08-23T10:22:26+00:00

Click “Apply Now” on the dropdown menu bar under “Available Properties” and complete the application. Please review the qualification requirements before applying

What are the qualification requirements?2022-08-17T15:18:05+00:00

Reach out to us at to better understand our requirements before applying

If I am not selected for a particular property, can I apply again later?2022-08-17T15:19:01+00:00

Absolutely! We keep all completed applications on file for 60 days before a new application is required. During that 60-day-period, if a property that fits your needs becomes available, we will contact you.

Can I get a refund on my application fee if I’m not approved or change my mind about applying?2022-09-08T16:13:38+00:00

All applicants are approved and selected on a “first qualified, first completed” basis. We do not process application fees until you are actually being considered for a property. We will then contact you to let you know we are moving forward and taking payment. The application fee is non-refundable. If you submit an application and change your mind before we process payment, we can remove you from our list of applicants at that time.


How do I pay rent?2022-07-20T21:13:36+00:00

Tenants have access to an online portal where they can make payments and view their payment history. Payments can be made online by credit card (additional charge) or ACH transfer (no charge). Money orders and certified checks are also accepted methods of payment but will incur a check processing fee.

What happens if I pay rent late?2022-07-21T23:53:08+00:00

All rent payments are due on the 1st of each month and considered late after the 5th of each month. If rent is paid after the 5th, a late fee will be applied.

How do I submit a repairs or maintenance request?2022-06-28T15:30:27+00:00

Tenants should submit all repairs or maintenance requests through their online portal. A Top Shelf representative will respond to the request and resolve as soon as possible.

Who do I contact if I have any questions?2022-07-21T23:54:03+00:00

Top Shelf representatives are available by phone or email during office hours. You can also submit any questions or concerns online via the tenant portal by selecting general inquiry.

Do you require Renters Insurance?2022-06-28T15:30:28+00:00

Yes. Renters Insurance is required for all tenants occupying property that is managed by Top Shelf. We do, however, make it easy by offering recommended providers and consolidation with other required benefits included in our Resident Benefits Package.

What is the Resident Benefits Package, and is it required?2022-08-05T15:20:32+00:00

Great question! Top Shelf offers a best-in-class Resident Benefits Package, which provides extreme value to our tenants. Below are the benefits you receive with this package:

  • Renters Insurance: You benefit by getting added to our master insurance policy to ensure all of your lease requirements are being met.
  • Credit Building: Helps boost your credit score each time you pay rent on time!
  • Identity Protection: $1M in identity protection for all adult leaseholders
  • HVAC Filter Delivery Service: New filters get delivered right to your door to ensure you are staying compliant.
  • Online Portal Access: 24/7 access to your online portal to view real-time rent payments and history and submit maintenance requests.
  • Rewards Program: Opportunity to get rewarded with gift cards and other great savings!
  • Utility Connection Concierge: Help with setting up all of your utilities in just one call!

Lastly, is this required? Yes, the Resident Benefits Package is required for all tenants occupying the property that is managed by Top Shelf.

Do I have to use the Renters Insurance provided in the Resident Benefits Package?2022-07-20T04:52:31+00:00

No. Tenants are permitted to seek their own Renters Insurance but must submit any final documents to Top Shelf.

Do you allow pets?2022-06-28T15:30:30+00:00

This depends on the property. If pets are allowed, there is an accompanying pet agreement that must be signed and additional pet fee required.

Can I sign a lease for a shorter term than one year (i.e. 6-month or month-to-month)?2022-08-17T15:20:16+00:00

Our standard lease term is one year; however, if requested, we would consider and do our best to accommodate.


What are the benefits of partnering with a property management company?2022-07-20T04:51:16+00:00

We do it all for you! We handle everything from collecting rent, to coordinating repair and maintenance requests, to filling your vacant properties. Property owners can get their time back and continue enjoying their passive income for a small management fee. LOW COST, BIG REWARD!

What types of properties does Top Shelf manage?2022-07-13T16:23:00+00:00

Currently, we manage residential properties — both single-family and multi-family homes. We also offer Community Association Management (HOA, POA and Condominiums)

How will you be marketing my vacant properties?2022-07-21T23:54:41+00:00

First, we conduct a complete evaluation of your property to ensure we are setting you up for the highest potential ROI. Then, we put a For Rent sign on the property and list it on several sites for maximum exposure.

What is the process for screening and qualifying prospective tenants?2022-09-08T16:09:26+00:00

A properly vetted tenant for your home is our top priority. We require a background check and credit report on each leaseholder, previous landlord references, verification of employment and income and ensure that no evictions are on their past 5-year record.

Once approved, what is the turnaround time for a tenant to move in?2022-07-20T21:21:09+00:00

Approved tenants who have paid their reservation deposit will be required to provide a move-in date between 48 hours and 15 days from the date they are approved.

Can you help me if I already have a tenant in my property?2022-06-28T15:32:32+00:00

Absolutely! The process of transferring existing tenants under Top Shelf management is seamless. We do require a one-time tenant acquisition fee.

Will you use my preferred handyman or vendor for repairs?2022-07-20T04:54:01+00:00

We do have our own roster of qualified vendors; however, we can certainly consider your preferred vendors as long as they are licensed and insured per our vendor qualification requirements.

Will you notify me, and can I approve repairs before you do them?2022-06-28T15:32:24+00:00

We require owner reserves for each property we manage. These reserves are intended to cover repairs up to a set contracted amount. If the repair exceeds that amount, owner approval will be required. We provide you an estimate for the repair and will not proceed until you have approved the estimated cost.

How often will you be conducting property inspections?2022-07-20T21:21:20+00:00

A move-in and move-out inspection is included in the contracted management agreement. Any additional inspections needed are available at an extra cost.

When and how do I get paid?2022-07-20T04:51:57+00:00

Owner payout dates are the 10th and 20th of each month. These payouts are direct deposited into your specified account.

Do you charge management fees on a vacant property?2022-06-28T15:32:29+00:00

No. We do not charge our standard monthly fee for your vacant property; however, we do have a one-time fee for qualifying and placing a new tenant. This fee covers the cost of marketing your property, showing your property and screening tenant applications to ensure we are placing the best candidates in your home. If upkeep of vacant properties is requested, we can also assist with this while it is on the market.

Do I have visibility of tenant information, monthly income and expenses, etc.?2022-06-28T15:32:30+00:00

Absolutely! Owners will have access to all of their tenant and property information, maintenance requests and expenses, rental income, monthly financial reports, and more.

I’m interested in handing over my property to Top Shelf! How do I get started?2022-07-20T21:22:08+00:00

Simply contact us at 678-975-7554 or send an email to We are excited to partner with you!

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