Absolutely! We keep all completed applications on file for 60 days before a new application is required. During that 60-day-period, if a property that fits your needs becomes available, we will contact you.
Can I get a refund on my application fee if I’m not approved or change my mind about applying?rob2022-09-08T16:13:38+00:00
All applicants are approved and selected on a “first qualified, first completed” basis. We do not process application fees until you are actually being considered for a property. We will then contact you to let you know we are moving forward and taking payment. The application fee is non-refundable. If you submit an application and change your mind before we process payment, we can remove you from our list of applicants at that time.
Tenants have access to an online portal where they can make payments and view their payment history. Payments can be made online by credit card (additional charge) or ACH transfer (no charge). Money orders and certified checks are also accepted methods of payment but will incur a check processing fee.
What happens if I pay rent late?rob2022-07-21T23:53:08+00:00
Yes. Renters Insurance is required for all tenants occupying property that is managed by Top Shelf. We do, however, make it easy by offering recommended providers and consolidation with other required benefits included in our Resident Benefits Package.
What is the Resident Benefits Package, and is it required?rob2022-08-05T15:20:32+00:00
We do it all for you! We handle everything from collecting rent, to coordinating repair and maintenance requests, to filling your vacant properties. Property owners can get their time back and continue enjoying their passive income for a small management fee. LOW COST, BIG REWARD!
What types of properties does Top Shelf manage?rob2022-07-13T16:23:00+00:00
First, we conduct a complete evaluation of your property to ensure we are setting you up for the highest potential ROI. Then, we put a For Rent sign on the property and list it on several sites for maximum exposure.
What is the process for screening and qualifying prospective tenants?rob2022-09-08T16:09:26+00:00
A properly vetted tenant for your home is our top priority. We require a background check and credit report on each leaseholder, previous landlord references, verification of employment and income and ensure that no evictions are on their past 5-year record.
Once approved, what is the turnaround time for a tenant to move in?rob2022-07-20T21:21:09+00:00
We require owner reserves for each property we manage. These reserves are intended to cover repairs up to a set contracted amount. If the repair exceeds that amount, owner approval will be required. We provide you an estimate for the repair and will not proceed until you have approved the estimated cost.
How often will you be conducting property inspections?rob2022-07-20T21:21:20+00:00
No. We do not charge our standard monthly fee for your vacant property; however, we do have a one-time fee for qualifying and placing a new tenant. This fee covers the cost of marketing your property, showing your property and screening tenant applications to ensure we are placing the best candidates in your home. If upkeep of vacant properties is requested, we can also assist with this while it is on the market.
Do I have visibility of tenant information, monthly income and expenses, etc.?rob2022-06-28T15:32:30+00:00