Do you allow pets?
This depends on the property. If pets are allowed, there [...]
Do you require Renters Insurance?
Yes. Renters Insurance is required for all tenants occupying property [...]
How do I submit a repairs or maintenance request?
Tenants should submit all repairs or maintenance requests through their [...]
How do I pay rent?
Tenants have access to an online portal where they can [...]
What happens if I pay rent late?
All rent payments are due on the 1st of each [...]
What is the Resident Benefits Package, and is it required?
Great question! Top Shelf offers a best-in-class Resident Benefits Package, [...]
Who do I contact if I have any questions?
Top Shelf representatives are available by phone or email during [...]
Can I sign a lease for a shorter term than one year (i.e. 6-month or month-to-month)?
Our standard lease term is one year; however, if requested, [...]
Do I have to use the Renters Insurance provided in the Resident Benefits Package?
No. Tenants are permitted to seek their own Renters Insurance [...]
